Ontario One Call locates the perfect pension solution
Not-for-profit enhances employee value proposition and retention by establishing its first-ever pension plan.
Industry: Non-profit
Employer size: 100+ employees
Objective: Establish first pension plan
About Ontario One Call
Ontario One Call is a public safety administrative authority acting as a communications link between buried infrastructure owners and individuals or construction companies planning to dig in Ontario. Their mission is to maintain a safe, efficient and timely locate process, while promoting the importance of safe excavation across the province.
The challenge
Addressing employee needs amid organizational change
Ontario One Call’s annual employee surveys consistently presented one clear theme: employees wanted a retirement savings plan and the security and peace of mind that comes with it. In 2023, the not-for-profit began a significant transformation, broadening its role from service provider to regulatory authority. This pivotal moment presented an opportunity to re-evaluate employee needs and explore innovative pension solutions to meet staff expectations and strengthen long-term organizational stability.
Historically, Ontario One Call faced high turnover rates, particularly among frontline contact centre roles, which were often seen as stepping stones for positions at other companies. To address retention challenges and support employees as the organization expanded its responsibilities, Ontario One Call saw the implementation of a retirement plan as an integral part of its strategy to enhance its employee value proposition.
The solution
Meeting the mark: Features align to employee expectations
Ontario One Call conducted a thorough due diligence campaign, ultimately choosing to partner with CAAT Pension Plan. The decision was driven by several factors, including customizable contribution rates, reduced risk and liability, affordability and return on investment. The plan would also provide employees with long-term security, shielding their retirement savings from market volatility and offering a secure, predictable retirement income for life.
Like many Canadians, Ontario One Call’s employees have also been impacted by various economic factors, such as rising inflation and housing costs. The organization was mindful of this and wanted to ensure the pension plan would be suitable for all its employees. Through CAAT’s Contribution Choice, they offered employees a range of contribution rates, with enrolment numbers showing an even split across the available options. This flexibility allowed Ontario One Call’s workforce to tailor their pension contributions to their individual needs, which played a pivotal role in the plan’s successful adoption.
The results
Empowering teams and attracting talent with CAAT
Ontario One Call’s commitment to its employees’ future is delivering better business outcomes. Since introducing CAAT, the organization has seen a positive impact on employee morale and retention, reducing turnover costs and improving employee engagement.
In a recent workplace survey, 100% of Ontario One Call’s employees agreed retirement benefits are an essential part of their compensation, and 95% saw their contributions to the pension as a meaningful component of their total rewards package.
By offering a defined benefit (DB) plan, Ontario One Call set itself apart in a competitive talent market, providing its employees with a predictable retirement income and lasting peace of mind. The organization has seamlessly integrated CAAT into its employer branding and recruitment strategy, positioning their retirement offerings as a key differentiator at recruiting events. With plans to amplify this messaging across digital platforms and social media, Ontario One Call is leveraging CAAT to attract top talent and showcase their commitment to long-term employee well-being.
“We love the predictability of a lifetime retirement income, with spousal benefits. Providing our employees with this type of retirement offering seemed out of our reach for a long time. The affordability and limited liability of the CAAT plan means we can continue caring for our employees long into the future. Our employees’ time, energy and efforts won’t be forgotten when they retire or move on to new opportunities.”
Morgan Malinski
Sr. Director of People, Performance & Culture,
Ontario One Call
Ontario One Call makes the right call
As a trusted partner of employers across Canada, CAAT Pension Plan delivers retirement solutions that drive improved outcomes for both employers and employees, by offering:
- Cost-certainty
- Flexibility
- Contribution Choice
- Reduced risk and liability
- Solutions to enhance employee value proposition
Known for its expertise and stability, CAAT enables organizations to offer their employees financial security through a world-class pension, fostering positive corporate culture, employee engagement and increased productivity.
Let’s build financial security together
Connect with CAAT to learn how we can help you integrate a modern, sustainable retirement solution into your talent and benefits strategy.
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